Shipping, Returns & Refunds policy
Shipping Policy
Thank you for shopping with us! Here’s everything you need to know about our shipping process:
Turnaround Time: All orders are processed and dispatched within 3 working days from the date of purchase. Please note that weekends and public holidays are not considered working days.
Shipping Method: We use Royal Mail Tracked 48 for all shipments. This service typically delivers within 2-3 working days after dispatch, depending on your location.
Order Tracking: Once your order has been dispatched, you will receive an email with a tracking number so you can follow your order’s progress.
Shipping Costs: Free shipping on all UK orders
Delivery Delays: While we strive to ensure timely delivery, please note that delivery times are estimates and may vary due to circumstances beyond our control (such as weather, strikes, or delays with Royal Mail).
If you have any questions or concerns regarding your order, please don’t hesitate to contact us at info@purekeepsakes.co.uk. We’re here to help!
Refund Policy
Thank you for shopping with us! We take great care in ensuring our products are of the highest quality. Please read our refund policy carefully.
Damaged Items: In the unfortunate situation where an item arrives damaged, we would like to apologise in advance for the inconvenience this has caused you. Please contact us within 7 days of receiving the product with photographic evidence of the damage and please email these to info@purekeepsakes.co.uk. We will review your request and offer a solution, which may include a refund or a replacement.
Personalisation: It is the buyer’s responsibility to double-check all personalisation details (such as spelling, dates, and names) before placing the order. We are unable to offer refunds or exchanges for personalised items due to customer error. Please ensure all details are correct before finalising your purchase.
Non-Damaged Items: Due to the nature of our personalised products, all sales are final once the order is processed. We do not offer refunds for non-damaged or non-defective items.
Refund Process: If you are eligible for a refund or replacement due to a product arriving damaged, we will notify you via email and arrange the necessary steps to process your request.
Thank you for understanding!
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail at info@purekeepsakes.co.uk